Occasionally gear may be damaged during rental use so for your convince we offer an optional Damage Waiver on most of our equipment.
Our Damage Waiver is designed to help protect you when items you rent from Glass And Gear get damaged. IT IS OPTIONAL, and it IS NOT an insurance policy that covers everything. If you choose to not purchase the damage waiver protection, you are 100% responsible for any damage to our equipment. If you break it, or it is broken while you are renting it you pay for it. We really can't explain it in any simpler way.
Also once the item leaves our warehouse it cannot be added.
How does the Damage Waiver work?
Any damage beyond normal wear and tear, deep scratches and gashes to any of our equipment, impact damage, mechanical impact is considered damage. Light and minor scuffmarks to the gear is considered normal use and will not be considered as damage. If we are told by the manufacturer and or repair facility there is water damage, moisture damage, mechanical damage caused by such liquids you will be responsible for repairs and maybe the cost of replacement.
Our Damage Waiver helps cover the equipment repair should it be damaged while in your possession. Normally if a piece of equipment is damaged while you have it, you would normally be responsible for all repair costs associated with any damage. The Damage Waiver protects you from being 100% liable for unintentional damage to the equipment. Thus you would only be responsible for the deductible which is 12% of the replacement cost.
For example if an item worth $1,000 is damaged, and the repair costs are $300, without the optional Damage Waiver you are responsible for the $300. But if you get the Damage Waiver you are only responsible for $120 and we cover the rest. Damage Waivers are specific to each individual piece of equipment. The cost of the Damage Waiver varies for each rental item depending on what particular piece of equipment it is.
All equipment must be returned in order to qualify for the terms stated in this Damage Waiver. When the gear is returned and goes through our check in process it is not an indication of waiver by us of any claims for damage to the equipment.
What is not covered under the Damage Waiver?
Please note that this optional Damage Waiver does not cover loss, theft, loss of the item, lost parts, misplacing of equipment, sand damage, also negligence in return packaging or any type of water, moisture and or liquid damages. Note that any type of sand / water damage is considered negligence. Note that lost parts could be but not limited to hoods, battery chargers, front / rear caps, cables, etc. As this is intended for damage we must be able to identify the equipment as ours; serial numbers, markings, etc. So if we are handed a pile of pieces and there isn’t enough of the item left to identify you will be responsible for full replacement cost of said items.
What is negligence?
Negligence is just that. So basically the user did something really stupid with the equipment. Lets say the renter decides to attach a zoom lens to the roof of a car with a suction cup and then drives on the freeway, highway, road, etc. the damage waiver doesn’t cover you when it falls off. Or lets say a user decides to bungee into an abyss and the clip gives way because well.. it was clipped backwards. The damage waiver doesn’t cover you when it breaks.
What if I damage the gear?
Let us know immediately. Our contract states if a piece of equipment is damaged you are responsible for the repair and/or replacement cost, plus rental fees. It is hard for us to help you, get the gear off rental if we do not know about the damage.
Always file a police report so we can have it for your records and you should always check your homeowners, travel and or vehicle insurances because you might have some coverage under your own policy already. This covers damage wherever it occurs, unless it is outside the U.S.
How do I purchase the Damage Waiver?
Most items we rent will have a Damage Waiver purchase option located in your cart on check out. You will also be able to see the cost for each item. Just select the "Waiver” icon located to the right of the rental item. You will then be asked to verify that you would like to add-it to that single rental item.
That’s it! You then check out as normal.
If you forget to add insurance to your order during checkout, please contact us and we can add it to your order if it has not left our warehouse.
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